Privacy Policy

Effective Date: 1st October 2026
 

1. Introduction

Made by Jayke ("we", "us", "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and mobile application experience provided through Wix, and our services.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable UK privacy laws.
 

2. Data Controller

Made by Jayke is the data controller responsible for your personal data.

Contact Details

Business Name: Made by Jayke
Email: madebyjayke@gmail.com
Website: www.madebyjayke.co.uk

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
 

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Identity Information

• First and last name

• Username (if applicable)
   

Contact Information

• Email address

• Telephone number

• Billing address

• Delivery address
   

Account Information

• Login credentials

• Account preferences

• Saved addresses
   

Order Information

• Digital products purchased

• Workshop and course enrolments

• Course completion records

• Certificates issued

• Products purchased

• Order history

• Delivery instructions

• Gift messages
   

Payment Information

Payments are processed securely by third-party providers. We do not store full payment card details.

Technical Information

• IP address

• Device information

• Browser type

• Operating system

• Device identifiers

Usage Information

• Website and app activity

• Pages viewed

• Features used

• Time spent on pages

Marketing Information

• Marketing preferences

• Subscription status

• Interaction with promotional emails

Recipient Information

When you order flowers for another person, we may collect:

• Recipient name

• Delivery address

• Delivery instructions

• Gift messages

You confirm that you have obtained the recipient's permission for us to use their personal information for the purpose of fulfilling the delivery.
 

4. How We Collect Information

We collect information when you:

• Place an order

• Create an account

• Use our website or mobile application experience

• Contact us

• Subscribe to marketing communications

• Participate in promotions

• Browse our website

We also collect information automatically through cookies, analytics tools, and similar technologies.
 

5. Lawful Basis for Processing

We process personal data under the following legal bases:

Contract

To process and deliver orders placed through our website and provide our services.

Legal Obligation

To comply with accounting, tax, and regulatory requirements.

Legitimate Interests

To operate, improve, secure, and develop our business, website, and services.

Consent

For marketing communications and non-essential cookies (including analytics cookies) where required by law.
 

6. How We Use Your Information

We use your personal data to:

• Process and deliver flower orders and gifts

• Manage customer accounts

• Provide customer support

• Process payments

• Send order confirmations and updates

• Contact recipients regarding delivery where necessary

• Improve our website and services

• Detect fraud and ensure security

• Comply with legal obligations

• Manage promotional offers, competitions, and customer loyalty initiatives

• Send marketing communications where consent has been provided

• Provide access to digital workshops, tutorials, and courses

• Issue certificates of attendance and completion

• Monitor access to digital content

• Prevent unauthorised sharing or misuse of digital content

• Enforce intellectual property and licence rights
   

7. Marketing Communications

If you opt in to receive marketing communications, we may send you emails relating to:

• New floral collections

• Seasonal arrangements and gift ideas

• Special offers and promotions

• Flower care tips and advice

• Business updates and announcements

Marketing emails will only be sent where you have provided consent or where otherwise permitted under applicable law.

You can unsubscribe at any time by:

• Clicking the unsubscribe link included in our emails

• Contacting us directly at madebyjayke@gmail.com

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

We will continue to send essential service communications relating to your orders and customer account where necessary.
 

8. Payment Providers

We use trusted third-party payment providers including:

• Stripe

• PayPal

• Apple Pay

• Clearpay

• Klarna

These providers handle your payment data securely under their own privacy policies. We do not store full payment card details.
 

9. Analytics and Website Monitoring

We use analytics services including Wix Analytics and Google Analytics to understand how visitors use our website and mobile application experience.

This helps us improve performance, user experience, and business operations.

Google Analytics and Wix Analytics may collect information such as:

• Device information

• Browser type

• IP address

• Pages visited

• User interactions

Where required by law, non-essential analytics cookies are only used with your consent.
 

10. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

• Operate the website

• Improve functionality

• Remember preferences

• Analyse performance

• Improve customer experience

Non-essential cookies (including analytics cookies) are only activated where consent has been provided through our cookie banner.

You can manage or disable cookies in your browser settings.
 

11. Sharing Personal Information

We may share your personal data with:

• Payment processors

• Delivery partners and couriers

• Website platform providers (including Wix)

• Hosting providers

• Analytics providers

• Professional advisers

• Law enforcement or regulatory authorities where required by law

We never sell your personal data.
 

12. International Transfers

Some service providers may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
 

13. Data Security

We take appropriate technical and organisational measures to protect your personal data against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While we take reasonable steps to protect your data, no online system is completely secure.
 

14. Data Retention

We retain personal data only as long as necessary to:

• Fulfil orders

• Manage customer accounts

• Comply with legal obligations

• Resolve disputes

• Enforce agreements
  Records relating to digital workshop purchases, course enrolments, and certificates issued may be retained for as long as reasonably necessary to verify attendance, completion, ownership of licences, resolve disputes, prevent fraud, and comply with legal obligations.

Financial records may be retained for up to six years in line with UK tax requirements. Records relating to digital workshop purchases, course enrolments, and certificates issued may be retained for as long as reasonably necessary to verify attendance, completion, ownership of licences, resolve disputes, prevent fraud, and comply with legal obligations.
 

15. Recipient Information

Where you place an order for delivery to another person, we process the recipient's personal information solely for the purpose of fulfilling the order and arranging delivery.

We do not use recipient information for marketing purposes unless the recipient separately provides consent.
 

16. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

To exercise your rights, contact:

madebyjayke@gmail.com

We may request proof of identity before responding.
 

​

17. Children's Privacy

Our website, products, and services are primarily intended for adults.

Some workshops or activities may involve participation by children under the supervision of a parent, guardian, teacher, or responsible adult.

We do not knowingly collect personal data directly from children except where such information is provided by a parent, guardian, school, or other authorised responsible adult for the purpose of attending a workshop or event.

Where we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete the information.
 

18. Photography and Social Media

We may occasionally photograph floral arrangements for use on our website, social media channels, advertising, and marketing materials.

We take reasonable steps to ensure that personal information, addresses, and identifying details are not disclosed in such photographs without permission.
 

18A. Workshops, Courses & Digital Content

Where you purchase a digital workshop, tutorial, course, or other educational content from Made By Jayke, we may collect and process personal information including:

• Your name

• Email address

• Purchase history

• Course enrolment records

• Course access records

• Workshop completion information

• Certificates issued

This information is used to:

• Provide access to purchased content

• Issue attendance or completion certificates

• Manage customer accounts

• Prevent fraud and unauthorised access

• Protect intellectual property rights

• Respond to customer support enquiries

We do not sell this information to third parties.Information shown on certificates may include the attendee's name, course title, and completion date. Certificates are provided as commemorative records of attendance and completion only and are not accredited qualifications.
 

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and mobile application experience.
 

20. Complaints

If you have concerns about how your personal data is handled, please contact us first so we can help resolve the issue.

If you are not satisfied, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

We encourage you to contact us first so we can resolve concerns quickly.

21. Contact

Made by Jayke
Email: madebyjayke@gmail.com
Website: www.madebyjayke.co.uk