Terms and Conditions

Made By Jayke

Effective Date: 7th June 2026
 

1. Introduction

Welcome to Made By Jayke. These Terms and Conditions explain how we operate and what you agree to when using our website or placing an order.

By placing an order or using our website, you agree to these Terms.
 

2. About Us

Made By Jayke is an independent florist based in West Yorkshire, United Kingdom, specialising in fresh flowers, bouquets, gifts, and bespoke floral arrangements.

📧 Contact: madebyjayke@gmail.com
 

3. Delivery Areas

We currently deliver to:

• Leeds

• Wakefield

• Huddersfield

• Castleford

• Pontefract

Orders outside these areas may be cancelled and refunded.
 

4. Product Availability & Substitutions

Flowers are seasonal, so some varieties may not always be available.

We may substitute flowers, foliage, packaging, or accessories with items of equal or greater value. The overall style, colour palette, and design will always be maintained.

By placing an order, you agree that reasonable substitutions may be made where required.
 

5. Pricing & Order Accuracy

We aim to ensure all prices and product details are correct.

If a pricing or product error is found, we may cancel or amend the order. You will always be offered the choice to continue at the correct price or receive a full refund.

We reserve the right to refuse or cancel any order where necessary.
 

6. Payments

All orders must be paid in full at the time of purchase through our secure payment system.

You will receive an order confirmation by email once your order has been placed.
 

7. Delivery

We aim to deliver on your chosen date, but delivery times are estimates and cannot be guaranteed.

If the recipient is not available, we may:

• Leave the flowers in a safe place

• Leave with a neighbour

• Follow any reasonable delivery instructions

If delivery fails due to incorrect information or access issues, additional charges may apply.

Once delivered (including safe place or neighbour delivery), responsibility for the order passes to the customer/recipient.

We are not responsible for damage, loss, or deterioration after delivery has been completed.
 

8. Third-Party Couriers

Some deliveries may be carried out by trusted third-party couriers such as:

• Royal Mail

• DPD

• Evri

• Other courier partners

Once your order is handed to a courier, they are responsible for delivery.

We are not liable for delays, missed deliveries, or handling issues caused by couriers, but we will always assist where possible.
 

9. Images & Product Variation

All images are for illustration purposes only.

Because flowers are natural and seasonal, your arrangement may differ slightly from the photos shown.
 

10. Care & Allergies

Please follow all care instructions provided to keep your flowers fresh.

We are not responsible for damage caused by improper care after delivery.

Some flowers may contain pollen or natural materials that could cause allergic reactions.
 

11. Cancellations, Refunds & Returns

Because flowers are perishable and often made to order:

• Cancellations may only be accepted before preparation begins

• Once preparation starts, refunds may not be available

If a refund is agreed, we may deduct reasonable costs such as:

• Payment processing fees

• Materials already purchased

• Delivery costs

If your order arrives damaged or incorrect, contact us within 24 hours with photos and we will resolve it.
 

12. Consumer Rights

Your statutory rights are not affected.

You are entitled to remedies if goods are faulty, not as described, or not fit for purpose under UK consumer law.
 

13. Cooling-Off Period

Due to the perishable and bespoke nature of flowers, the 14-day cooling-off period does not apply once preparation has started or where items are personalised or made to order.
 

14. Force Majeure

We are not responsible for delays or failures caused by events outside our control, including:

• Severe weather

• Traffic or transport disruption

• Courier delays

• Supplier shortages

• Strikes or accidents
   

15. Bespoke Orders

Custom or personalised arrangements may not be cancelled once preparation has begun unless faulty or incorrect.
 

16. Intellectual Property

All content on this website (images, branding, text, logos) belongs to Made By Jayke and may not be copied or used without permission.
 

17. Complaints

If you are unhappy with your order, please contact us at:

📧 madebyjayke@gmail.com

We aim to resolve issues quickly and fairly.

We recommend contacting us before raising any payment disputes so we can help resolve the issue directly.
 

18. Governing Law

These Terms are governed by the laws of England and Wales.
 

19. Contact

Made By Jayke
📧 madebyjayke@gmail.com
🌐 www.madebyjayke.co.uk